The Site makes available information relating to hotels and resorts owned or managed by EIH Associated Hotels Limited, a company constituted under the laws of India, and its subsidiaries, managed entities, affiliates and related parties ( "EIH Associated Hotels Limited").
The Site contains "EIH Associated Hotels Limited" trade and service marks and devices (including the word "EIH Associated Hotels Limited") and other valuable trade or service marks owned by EIH Associated Hotels Limited or licensed to EIH Associated Hotels Limited to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and should not be reproduced or copied without the express prior written consent of EIH Associated Hotels Limited.
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site ("Information") are either owned exclusively by EIH Associated Hotels Limited or licensed by EIH Associated Hotels Limited and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of EIH Associated Hotels Limited. Without limitation you may not, without such approval from EIH Associated Hotels Limited, create derivative works from any part of the Site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.
The purpose of this policy is to highlight various obligations, best practices and tools that support in compliance with data privacy regulations applicable to EIH Associated Hotels Limited in its role as both data controller as well as data processor, as applicable (if any)
EIH Associated Hotels Limited collects, processes, and retains information about you when you visit our website www.eihassociatedhotels.in or stay in one of our hotels or avail any of the other services provided by EIH Associated Hotels Limited. You provide us with information, such as your name, email address, company information, street address, telephone number, other contact and demographic information when you make a reservation, purchase a gift card, subscribe to EIH Associated Hotels Limited newsletter or obtain web exclusive rates on www.eihassociatedhotels.in.
Moreover, you may choose to provide your personal information in connection with sending an e-mail or message, logging complaints, promotional offers and when you use our service.
Personal Information may include, but is not limited to:
Any of the information we collect from you may be used in one of the following ways:
EIH Associated Hotels Limited will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.
The information held by EIH Associated Hotels Limited on www.eihassociatedhotels.in or in our other systems collected by other means at the time of registration shall be checked and from time to time we may change the information requested upon registration or with respect to certain features or service.
If EIH Associated Hotels Limited goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.
EIH Associated Hotels Limited is a global organization and provides a global service. Sharing information cross border is essential to the Services so that you receive the same high quality service wherever you are in the world. As a result, we may, subject to applicable law, transfer Personal and Other Information collected in connection with the Services, to these entities in countries where information protection standards may differ from those in the country where you reside. By making a reservation, staying at a EIH Associated Hotels Limited property or using any EIH Associated Hotels Limited-branded service, you understand that we may transfer your personal information globally as deemed appropriate.
In most cases, the information you provide is added to a EIH Associated Hotels Limited local or global database. In the course of processing your information, it may be necessary to transfer your personal data to EIH Associated Hotels Limited's affiliates, and/or third party service providers located in India and throughout the world for the purposes outlined within this Privacy Statement.
Consent is often referred to as an individual's choice to "opt-in" or "opt-out" of EIH Associated Hotels Limited's use of personal information and is usually obtained by a "check box" or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity. EIH Associated Hotels Limited receives consent from individuals prior to:
EIH Associated Hotels Limited also provides individuals with the right to control their personal information, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of their information.
You may request to review, correct, update, suppress or object to the use or processing of your Personal Information that you have previously provided to us while making a reservation through www.eihassociatedhotels.in or during the stay at one of our hotels or by availing any of the other services provided by EIH Associated Hotels Limited. You may review, update, correct or delete your Personal Information collected through the website or service by e-mailing us firstname.lastname@example.org.
If you have privacy concerns regarding access to or the correction of your Personal Information, please contact us at privacy contact information mentioned within Section 12 "Privacy Contact Information" of this policy.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information to which we are unable to enable you to review, for legal, security, or other reasons.
EIH Associated Hotels Limited reserves the right to decline access to your Personal Information under certain circumstances. If your Personal Information is not disclosed to you, you will be provided with the reasons for this non-disclosure.
We strive to keep your personal information secure and take reasonable effort to ensure that appropriate security and technical controls are implemented for ensure the security. Only selected authorized employees, business partners, vendors and other third party providers may have access to this information.
Your personal data will be retained in a form which enables EIH Associated Hotels Limited to identify the individual for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following EIH Associated Hotels Limited's data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information above. We will respond to your request to access or delete your information within 30 days.
In addition, some types of information may be stored for an infinite duration due to technical constraints, and will be blocked from further processing for purposes which are not mandatory by law or when a consent is withdrawn. The information that you provide may be stored or transferred in our systems or on the systems provided by our third parties.
You may withdraw consent to personal data processing or you may review, update, correct or delete your personal information collected through the website or service by e-mailing us at DPO@Oberoigroup.com. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.
You may at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection by e-mailing at DPO@Oberoigroup.com.